How it works

How it works

Don’t worry, it’s all very simple:

  • Get in touch and let me know what you’d like me to do. We can have a chat over email (my preferred choice), the phone or Skype (depending on where in the world you are) about the details.
  • I’ll then send you a breakdown of what we discussed, a contract and, if applicable, an invoice for a deposit. You will need to pay a deposit if you are a new customer or ordering your first retainer package. Depending on the work, this may be 50% or 100%.
  • We can do a trial, to see if we work well together. I offer hour, project or two week trials, all of which are paid at the usual rate. For an hour trial, payment is required up front. For a project or two week trial, a deposit it required and then an invoice will be sent to you at the end of the trial for the remainder.
  • On receipt of the deposit and signed contract, I will get to work.
  • I’ll then send you the final work (after a draft or two if applicable) along with your final invoice. This will be accompanied by a timesheet so you know exactly what you’re paying me for.
  • When you first order a package, you’ll be asked for percentage of the payment up front. This will depend on when you buy the package (e.g. if you purchase it half way through the month then the remainder of the month’s total will be payable up front). The remaining cost, if any, will be payable at the end of the month.
  • Packages will be invoiced (with timesheets) for the full amount monthly after the first month. You can carry up to 4 hours into the next month but any over that will be lost. Any extra hours used will be invoiced accordingly. And if this happens regularly, we can have a chat about changing your package.
  • I believe in good communication at all times. I’ll keep you updated with where I am with your work so you don’t need to worry. This also means that you can let me know of any work you want done as and when.

Although please be aware that I won’t always respond immediately (especially if you contact me at night!), this doesn’t mean I’m not there or paying attention, it’s just that I’m busy working (or asleep…or eating cake, depending on the time).

I have never missed a deadline and I don’t plan on doing so anytime soon.
If something happens that means I really can’t meet your deadline, I’ll give you plenty of notice (this hasn’t happened yet though).

Are you ready to find out how I can help your business? Get in touch.

 

 

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